About CRASA

Cooperation across Southern Africa

A SADC specialised agency since 1997, harmonising ICT and Postal regulation across 14 member states for 350 million people.

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About CRASA
Our story, mission and impact across SADC.
Committees
The standing committees that drive regional work.
Membership
The 14 SADC regulators that form CRASA.
Governance
Executive Committee, Secretariat, structure.
Partnerships
ITU, UPU, GSMA and global partners.
Regulatory Library

31 guidelines and frameworks

Model policies, consultation papers, tenders and ICT and postal regulatory frameworks for SADC member states.

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Press Releases
Official statements and announcements.
Consultations
Open public consultation papers.
ICT Guidelines
Spectrum, telecoms, digital frameworks.
Postal Guidelines
Postal sector frameworks and policies.
Tenders
Open procurement opportunities.
Annual Reports
Yearly performance and outcomes.
Newsroom

Latest from CRASA and member regulators

News and press releases on the work shaping ICT and postal regulation across SADC.

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Latest News
Recent announcements and updates.
Press Releases
Official communications from CRASA.
Events
Meetings, workshops and regional forums.
About CRASA
About CRASA Committees Membership Governance Partnerships
Publications
Newsroom
News Press Releases Events
Regulatory Platform Contact Open Extranet
Language
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Cross-sector

Consumer Affairs and Protection

Develops guidance on quality of service, complaint handling, transparency and the protection of consumers of communications and postal services.

Publications

No publications have been linked to this committee yet.

Member regulators

Member participation for this committee has not been published yet.

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